Terms & Conditions

Effective Date: June 4, 2026

These Terms of Service ("Terms") govern your use of the website and services provided by Neo Clinics B.V.. By accessing neo-clinics.nl or using our services, you agree to be bound by these Terms.

1. Eligibility

You must be 18 years of age or older to use our services. By using our website or communications, you confirm that you meet this requirement.

2. Services Provided

Neo Clinics B.V. provides stem cell therapy and private clinic services, including appointment scheduling and client communication via SMS and other channels.

3. SMS Terms of Use

By opting in through our website form, you agree to receive SMS messages related to:

Appointment reminders
Care follow-up communications

Message frequency: Up to 3 to 5 messages per week depending on your registration and engagement.

You may opt out at any time by replying STOP. A confirmation message will be sent upon opt-out. Reply HELP for assistance or contact us at [email protected].

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

4. Disclaimer

SMS messages are not intended for:

Medical emergencies
Transmitting sensitive personal or medical information
Providing professional advice, diagnosis, or treatment plans

If you are experiencing a medical emergency, please call 112 or contact emergency services immediately.

5. User Responsibilities

You agree not to:

Provide false or inaccurate information
Use our services for unlawful purposes
Attempt to disrupt or misuse our systems

6. Privacy

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

7. Limitation of Liability

To the fullest extent permitted by law, Neo Clinics B.V. shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or communications.

8. Termination

We reserve the right to suspend or terminate access to our services at any time for violations of these Terms.

9. Governing Law

These Terms are governed by the laws of the Netherlands, without regard to conflict of law principles.

10. Changes to Terms

We may update these Terms at any time. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.

11. Contact Information

Neo Clinics B.V.
Boeing Avenue 8, 1119PB Schiphol-Rijk, Netherlands
[email protected]