Privacy Policy

Effective Date: June 4, 2026

Neo Clinics B.V. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit neo-clinics.nl or communicate with us, including via SMS.

1. Information We Collect

Personal Information

We may collect the following information:

Full name
Email address
Phone number
Appointment-related information
Mailing address (if provided)

Automatically Collected Information

We may automatically collect:

IP address
Browser type
Device information
Website usage data through cookies and analytics tools

SMS Information

When communicating via SMS, we may collect:

Mobile phone number
Message interaction data (delivery confirmations, opt-in/opt-out status)

2. How We Use Your Information

We use your information to:

Schedule and manage appointments
Send appointment reminders and care follow-up messages
Communicate important clinic-related information
Improve our services and website functionality
Comply with legal and regulatory obligations

We do not use SMS for marketing or promotional purposes unless explicitly stated otherwise.

3. SMS Communications & Consent

By providing your mobile phone number through our website form, you consent to receive SMS messages from us for:

Appointment reminders
Care follow-up communications

Message frequency: Up to 3 to 5 messages per week depending on your registration and engagement.

You may opt out at any time by replying STOP. You will receive a confirmation message after opting out. Reply HELP for assistance or contact us at [email protected].

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

4. Mobile Information Sharing

Mobile information will not be shared or sold to third parties for marketing purposes. We may share limited data with trusted service providers (such as SMS delivery platforms) solely for the purpose of delivering communications and operating our services.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Analyze website traffic
Improve user experience

You may disable cookies through your browser settings; however, some features of the site may not function properly.

6. Healthcare Privacy & Compliance

We take reasonable administrative, technical, and physical safeguards to protect personal information in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR).

SMS communication is not intended for:

Medical emergencies
Transmitting sensitive medical information
Providing diagnoses or treatment plans

If you are experiencing a medical emergency, please call 112 or contact emergency services immediately.

7. Data Security & Retention

We implement appropriate security measures to protect your information. Personal information is retained only as long as necessary to fulfill its intended purpose or comply with legal requirements.

8. Your Privacy Rights

Under the GDPR, you have the right to:

Request access to your personal data
Request correction or deletion of your data
Object to or restrict processing of your data
Data portability
Opt out of communications

Requests can be submitted to: [email protected]

9. Children's Privacy

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 18.

10. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

Neo Clinics B.V.
Boeing Avenue 8, 1119PB Schiphol-Rijk, Netherlands
[email protected]